RETURN POLICY

Exchange or return by mail

Free returns from anywhere in Canada.

Items purchased online can be exchanged within thirty (30) days or returned within fifteen (15) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging.

A defective item purchased online will be exchanged or refunded within thirty (30) days following the date of receipt of your return order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. Cravates et Papillons will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.

Any item that is marked down more than 50% off is considered a final sale, and cannot be exchanged or refunded. Any already reduced item to which an additional rebate is applied can only be exchanged following the same conditions noted above.

For any exchange or return request sent by mail, please refer to the exchange and return by email policy below. Upon receipt of your email, Cravates et Papillons will send you a return label with the new item's shipping information. You must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.

For an exchange, we will contact you to confirm the availability of the requested item and details about the delivery. The exchanged item will be shipped without shipping and handling charges. For an exchange made within 15 days, if the price of the new item is lower, we will credit the amount you are entitled to using the original payment method upon receipt of the returned merchandise. If the price is higher, we will ask you for the necessary information to charge you the price difference.

For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.

Be sure to send merchandise exchanges or returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post.

Cravates et Papillons

CP 20008 Rosemont

Trois-Rivières (Québec) G9A 4T9

CANADA

Exchange or return by email

Please send us your contact information and required fields at: info@cravatesetpapillons.com

Contact Information

  • First Name
  • Last Name
  • Telephone
  • Email

Order Information

  • Order Number
  • Invoice Date

Item Description

  • Item Code
  • Size
  • Reason for return/exchange:

Exchange for:

  • Item code
  • Size
  • Color

Finals sale items and exclusion

Any item that is marked down more than 50% off is considered a final sale, and cannot be exchanged or refunded. Any already reduced item to which an additional rebate is applied can only be exchanged following the same conditions noted above.

For reasons of hygiene, earrings cannot be exchanged or refunded.

 

United States

You may return your order of $24.95 or more (excluding shipping and handling fees) if it meets our exchange and return policy.

You may return your entire order or part it for a refund within 15 days from ship date. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt.

To do so, you have to fill out the return request before shipping the order back. Please refer to the exchange and return policy above. Upon receipt of your email, Cravates et Papillons will send you a return label with the item's shipping information. You must print and affix it to the return package and leave it at a USPS drop-off location. Cravates et Papillons will not refund shipping costs for returned packages sent in any other manner than the one stated above.

If you wish to exchange an item, you will need to return your purchase at a $5 flat-fee and place a new order.

If you received a faulty item, please send us an email at info@cravatesetpapillons.com 

Cravates et Papillons reserves the right to refuse returns.